Privacy Policy

Effective Date: July 16, 2025
Last Updated: October 5, 2026

Introduction

Citrus Spa LLC, doing business as Citrus Spa Jax (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, book appointments, receive services, or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

Name, email address, phone number, and mailing address.
Appointment details and service preferences.
Information you provide through contact forms, consultations, or communications.
Communication preferences and records of your consent to receive messages.
Payment and transaction information processed through third-party payment providers.
Website usage information collected through cookies and analytics tools.

How We Collect Information

We collect information when you:

Submit a website contact or booking form.
Book an appointment or purchase a service or product.
Contact us by telephone, text message, email, or in person.
Choose to receive SMS or email communications.
Visit our website and interact with cookies or analytics tools.

How We Use Information

We use personal information to:

Schedule and manage appointments.
Provide services and respond to inquiries.
Send appointment confirmations, reminders, scheduling updates, and treatment instructions.
Process payments through third-party providers.
Maintain communication preferences and consent records.
Send promotional emails when you have opted in.
Improve our website and services.
Meet applicable legal obligations.

How We Share Information

We do not sell or rent your personal information.

We may share information with service providers that help us operate our business, such as booking platforms, payment processors, website providers, and communication providers, as necessary to provide those services.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights.

Mobile information, phone numbers collected for SMS communications, and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Service providers that help deliver our text messages may process the information necessary to provide that service.

SMS Communications

Types of Messages

If you consent to receive SMS messages from Citrus Spa Jax, you may receive customer-care and appointment-related messages, including:

Booking confirmations and appointment reminders.
Scheduling or appointment changes.
Pre-treatment and post-treatment instructions.
Responses to your questions about our services.

Consent for these messages does not authorize promotional text messages.

Consent

We obtain SMS consent through an optional website checkbox or verbally during telephone or in-person booking, where offered. Providing a phone number alone does not constitute consent to receive ongoing text messages.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Message Frequency and Rates

Message frequency varies based on your appointments and inquiries. Message and data rates may apply according to your mobile carrier plan.

Opt-Out

You may stop receiving SMS messages at any time by replying STOP to a message from us. You may receive one confirmation message acknowledging your opt-out. You may also contact us to request that we stop sending text messages.

Help

Reply HELP for assistance, call (904) 900-5530, or email info@citrusspajax.com.

Additional SMS terms are available on our website’s Terms of Service page.

Cookies and Analytics

Our website may use cookies and analytics tools to understand website activity and improve your experience. You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as applicable under relevant law. Certain records may need to be retained for legal or business purposes.

You may withdraw consent to marketing emails by using the unsubscribe link in those emails. To stop SMS messages, reply STOP.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised “Last Updated” date.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

Citrus Spa LLC, doing business as Citrus Spa Jax
9283-2 San Jose Blvd
Jacksonville, FL 32257
Phone: (904) 900-5530
Email: info@citrusspajax.com
Website: https://citrusspajax.com/
Contact Page: https://citrusspajax.com/contact/