9283-2 San Jose Blvd, Jacksonville, FL 32257

Effective Date: July 16, 2025

Introduction

Citrus Spa & Salon is committed to protecting your personal information and ensuring a transparent experience with our services. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your personal information.

Types of Information Collected

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Appointment and service preferences
  • Communication preferences
  • Payment information (processed securely through third-party providers)

Method of Information Collection

Your information may be collected in the following ways:

  • When you submit a form via our website (e.g., contact or booking forms)
  • When you opt in to receive SMS or email communications
  • When you book an appointment or purchase a service/product
  • Through cookies and analytics tools that help us improve your website experience

Purpose of Data Collection

We collect your information to:

  • Book and manage appointments
  • Communicate updates, confirmations, and reminders
  • Send promotions, special offers, and news (only if you opt in)
  • Improve our services and user experience
  • Comply with legal obligations

Data Security Measures

We implement reasonable and appropriate technical, physical, and administrative safeguards to protect your data against unauthorized access, misuse, loss, or disclosure. This includes encrypted transmissions, secure third-party processors, and limited internal access.

Data Sharing

We do not sell or rent your personal information to third parties. However, we may share information with trusted service providers solely for the purpose of providing our services.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

User Rights

You have the right to:

  • Access the personal information we hold about you
  • Update or correct your information
  • Request deletion of your data
  • Withdraw your consent to marketing communications at any time

To exercise these rights, please contact us.

SMS Terms & Conditions

1. SMS Consent Communication

Phone numbers collected through SMS opt-in are not shared with third parties for marketing purposes.

2. Types of SMS Communications

  • Customer Care: Appointment reminders, confirmations, or service-related information
  • Marketing: Promotions, special offers, or seasonal updates

3. Message Frequency

Message frequency may vary depending on appointment activity and promotional periods.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply based on your mobile carrier plan and whether messages are domestic or international.

5. Opt-In Method

You can opt in to receive SMS messages by submitting an online form at https://citrusspajax.com/contact/

6. Opt-Out

To stop receiving SMS messages at any time:

7. Help

If you’re experiencing issues, reply “HELP” to any SMS or visit our contact page.

8. Standard Messaging Disclosures

  • Message and data rates may apply
  • Opt out anytime by texting “STOP”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms of Service
  • Message frequency may vary

Contact Us

If you have any questions about this policy, please contact us:

Citrus Spa & Salon
9283‑2 San Jose Blvd
Jacksonville, FL 32257
Phone: (904) 900‑5530

Last updated: July 16, 2025

Citrus Spa